12 playbooks, one operating system

The Season 1 arc

Each playbook targets a real operator bottleneck — capture, convert, deliver, and grow — with a measurable outcome you can track in week one.

1. Playbook #1 · Capture · Live

   Auto-triage customer emails

   Published

2. Playbook #2 · Convert · Live

   Never forget to follow up on a quote

   Published

3. Playbook #3 · Reputation · Live

   Turn finished jobs into Google reviews

   Published

4. Playbook #4 · Deliver · Live

   Cut no-shows with automated reminders

   Published

5. Playbook #5 · Cash · Live

   Friendly payment reminders without awkward calls

   Published

6. Playbook #6 · Capture · Live

   Instant welcome + intake for new inquiries

   Published

7. Playbook #7 · Deliver · Live

   Auto-send completion summary + upsell prompt

   Published

8. Playbook #8 · Grow · Live

   Ask happy clients for referrals on schedule

   Published

9. Playbook #9 · Ops · Coming soon

   One Google Sheet dashboard for open quotes/jobs

   Planned

10. Playbook #10 · Ops · Coming soon

    Route urgent jobs to the right person in Slack

    Planned

11. Playbook #11 · Reputation · Live

    Draft replies to Google reviews in one click

    Published

12. Playbook #12 · Lead · Paid add-on · Coming soon

    Crown discipline — run automations as a system

    You've wired inbox, quotes, reviews, and ops. Playbook #12 is the operating-model upgrade: an AI CEO who delegates to specialist agents and keeps automations running as a disciplined system. Paid add-on — separate from All Access.

    Paid add-on